Refund & Cancellation Policy
Clear rules on cancellations, eligible refund cases, and the evidence required for custom print orders.
At OnlinePrintout.com, we strive to deliver high-quality prints. However, since every order is custom-printed specifically for you, we have specific guidelines regarding refunds and cancellations.
1. Cancellation Policy
You can cancel your order any time before printing starts — right from the Manage order page, with a refund.
The refund covers everything you paid online, minus the payment gateway's processing fee (typically 3%), which the gateway does not return to us. The exact figure is shown before you confirm the cancellation.
Once the printing process begins, the paper and ink are consumed, and we cannot offer a cancellation.
2. Modifying an Order
An order can be modified once, and only before printing starts. That single modification covers everything — files, print options and the delivery address.
A modification can only increase the price. If your change makes the order cheaper, the price stays the same: updating an order is not eligible for a refund. A refund is issued only when an order is cancelled.
Need another change after your one modification? Cancel the order (possible until printing starts, with a refund) and place a fresh one.
3. Returns & Refunds
We do not accept returns for "Change of Mind" as the documents are custom-made regarding your specific file and settings.
However, we offer a Full Reprint or Refund in the following cases:
- Pages are missing or printed in the wrong order.
- The binding is damaged upon arrival.
- The print quality is illegible (faded ink, streaks).
Due to the personalized nature of printing, refunds or reprints are provided ONLY if a clear unboxing video is shared within 24 hours of delivery showing the package condition and the defect.
To request a refund, please WhatsApp us at +91 9315593183 with photos of the issue within 2 days of delivery.